Be sure and cancel your credit cards before you die.
This is so priceless, customer service being what it is today.

My great aunt died this past January, and Citibank billed her for February & March for their annual service charges on her credit card, & added late fees and interest on the monthly charge. The balance had been $0.00, now somewhere around $60.00. Here's the exchange:

Me: "I am calling to tell you she died in January."

Citibank: "The account was never closed and the late fees & charges still apply."

Me: "Maybe, you should turn it over to collections."

Citibank: "Since it is 2 months past due, it already has been."

Me: So, what will they do when they find out she is dead?"

Citibank: "Either report her account to frauds division or report her to the credit bureau, maybe both!"

Me: "Do you think God will be mad at her?"
(I really liked this part!!!!)

Citibank: "Excuse me?"

Me: "Did you just get what I was telling you the part about her being dead?"

Citibank: "Sir, you'll have to speak to my supervisor." (Duh!)
(Supervisor gets on the phone):

Me: "I'm calling to tell you, she died in January."

Citibank: "The account was never closed, so the late fees and charges still apply." (This must be a phrase taught by the bank!)

Me: "Do you mean you want to collect from her estate?"

Citibank: (Stammering) "Are you her lawyer?"

Me: "No, I'm her great nephew."

Citibank: "Could you fax us a certificate of death?"

Me: "Sure." (fax number is given) After they get the fax:

Citibank: "Our system just isn't setup for death. I don't know what more I can do to help."

Me: "Well, if you figure it out, great! If not, you could just keep billing her. I really don't think she will care."

Citibank: "Well, the late fees & charges do still apply."
(What is wrong with these people?!?)

Me: "Would you like her new billing address?"

Citibank: "Yes, that will help."

Me: " Odessa Memorial Cemetery , Plot Number 69."

Citibank: "Sir, that's a cemetery!"

Me: "What do you do with dead people on your planet?

Citibank hangs up.