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:	post by ~Carina~ at 2005-08-15 13:58:46

i'm trying live chat now...this is what i typed:

i received an email:
**** DO NOT REPLY TO THIS EMAIL ****

Dear Valued Customer,

Dell, Inc is attempting to contact you regarding your recent online order. While your order was received, it is currently pending and has not been processed. Your actions are required to release your order into production.

Your order indicates that you will be exporting this item(s). We need to ask you for additional information regarding this export. Please contact the Online Order Modification Department (phone queue) where a Dell telephone agent will be ready to assist you at: 800-915-3355, extension 7243784 option 2. Regrettably, we cannot complete this online order until we speak to you.

Please have your email address and/or telephone number that was used to place the order available.
~~~~
so i call and am told that they cannot help after being on hold for a while..and then i get transferred to a male who tells me that it's about exporting good and i end up getting trasnferred even though i say i have nothing to export...then after waiting on hold i get transferred again and he gives me the following number:
877-819-3355 in case i get disconnected...after waiting on hold...someone answers and then tells me it's not a credit card issue, i have funds (which i knew) but it's about exporting my goods, i tell him i'm not exporting anything and i need my order item by thursday night...and he tells me that he can't help me and i need to hang up and dial 1-800-915-3355 and i did and after waiting on line and being placed on hold i'm sent to an automated system who tells me its quicker to chat with someone online

what a frustrating experience can you help me or are we going to simply cancel my order. I'm at work and have wasted 90 minutes on the phone so far

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